Pris Kick

Frequently Asked Questions (FAQ)

How do I place an order?

To place an order, select the items you wish to purchase and add them to your cart by clicking the "Add to Cart" button.

Once you have added all the items you want to purchase, click on the cart icon at the top right corner of the page.

Review your cart to ensure all items and quantities are correct, then click the "Checkout" button.

Follow the on-screen instructions to enter your shipping information, select your preferred shipping method, and enter your payment details.

Review your order one last time and click "Place Order" to complete your purchase.

Can I cancel or modify my order after it has been placed?

You can change or cancel your order within 24 hours of placing it. If you need to make a change or cancel, please contact our customer service team as soon as possible. After 24 hours, the order is processed and cannot be altered, but you can return the item following our return policy.

What happens if I accidentally select the wrong shipping address?

If you notice an error in your shipping address, please contact us immediately. If the order hasn't shipped yet, we can correct the address. After shipment, the address cannot be changed, but you can contact the courier directly to request redelivery or re-routing.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us within receiving the product. We will guide you through the return process and issue a replacement or full refund based on your preference.

Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number.

You can use the tracking number to follow your package on the shipping carrier's website or check the tracking information on our website.

If you have any issues with tracking your order, please contact our customer service team for further assistance.

How long will it take to receive my order?

Delivery time can vary from 1 to 14 days depending on the shipping provider and destination. Generally, orders are dispatched within 1-3 business days. Typically, customers receive their orders within 3 to 7 days after shipment, but delivery may take longer for certain locations or shipping methods.

What payment methods are available?

We accept the following payment methods:

Credit card (Visa, MasterCard, American Express)

Debit card

PayPal

Swish

Apple Pay

Google Pay

Klarna

Payment is processed securely through our payment gateway.

How secure are my payment details?

We take your security seriously. All payment transactions are processed through secure payment gateways using SSL encryption to protect your personal and financial data. We also do not store your payment information on our servers.

What should I do if an item I ordered is out of stock?

If an item is out of stock, we will notify you via email and provide an estimated restock date. You will have the option to either wait for the item to become available, choose a different product, or cancel the order and receive a full refund.

How do I return an item?

You can return items within 30 days of receiving your order. To initiate a return, please contact our customer service team with your order number and details about the item you wish to return. We'll provide you with a return label and instructions on how to send the product back.

  • Conditions for Returns: The item must be in its original condition, unused, and with the original packaging.

Do you offer free shipping?

Yes, we offer free shipping on orders over $18.90. For orders under this amount, standard shipping fees apply.

What if I forgot to apply my discount code?

If you forgot to apply a discount code before completing your order, please contact our customer service team as soon as possible. If your order has not yet been processed or shipped, we may be able to apply the discount for you.

How can I contact customer service if I have an issue?

You can reach our customer service team via email at Customerservice@priskick.com

Our team is available during the following hours:

  • Monday - Friday: 9:00 AM - 6:00 PM
  • Saturday - Sunday: Closed

Questions or comments? Get in touch and we'll be happy to help.